Thank you for choosing Eyes and Eyelids to provide your eye care and surgery. We look forward to welcoming you into our beautiful, custom-designed, eye clinic and theatre.
Getting here: Eyes and Eyelids is located at 1 St Marks Rd, Remuera, Auckland 1050
By taxi: Please ask your taxi driver to come into the car park entrance and drop you off just outside the building.
By train: We are located approximately 400m from the Newmarket train station. When exiting the station onto Remuera Road, turn left and continue up the street until you reach St Marks Rd. We are on the right, just past the daycare.
By car: We have several car parks outside the clinic. We do request that you move your car from the car park once your appointment is completed, as parking is limited.
Keep in touch: If you’re having trouble finding us, or are being held up by travel issues, please call us on 09- 2221828 and let us know.
Don’t have an appointment? Book now
Learn more in our FAQs section below.
If you are attending the clinic for a problem with your vision, or require a retinal or optic nerve evaluation, you may require dilating drops in your eyes for the assessment. These drops make your vision blurry for approximately two hours and many people do not feel comfortable driving afterwards.
Evaluations for other problems, such as eyelid conditions, do not usually require any dilating drops.
Most routine appointments take less than 30 mins. In some cases, the time is longer as additional testing may be required, dilating drops (that take 20mins to become effective) may be used, or a procedure may be recommended the same day. In these cases, you may be at our practice for up to 90mins. Please advise at the time of your arrival if you have time constraints on that day.
To ensure your appointment runs smoothly, please arrive on time to fill in any necessary paperwork. Please also bring the referral from your GP or optometrist if you have one, your health insurance details, a list of your current medications and sunglasses (in case your pupils are dilated during your appointment).
If a surgical procedure is recommended for you, then your doctor will give you details about the surgery itself and you will be asked to fill in a preoperative assessment form. One of our nurses will call you a week prior to your surgery to discuss with you any special instructions, such as the need to fast before the operation, and give you your arrival time for surgery.
Surgery at Eyes and Eyelids is performed under local anaesthetic but sedation may be given. If you require sedation you will need to arrange for someone to drive you home and stay with you after the operation.
If you are a Southern Cross member, please bring your policy number with you or provide it in advance. We are affiliated with Southern Cross and can handle your claims on your behalf, so in many cases you do not need prior approval.
Most other insurance companies will require prior approval before any surgical procedure or allow you to pay “up front” and apply for reimbursement after. If you are unsure of your policy requirements, please check with your company.
Purpose
Eyes and Eyelids collects, uses, stores, and discloses personal and health information to provide safe and effective healthcare, coordinate management, communicate with other relevant providers, and meet legal and regulatory obligations. We are committed to protecting your privacy in accordance with the Privacy Act 2020 and the Health Information Privacy Code 2020.
Information We Collect
We may collect personal and health information including:
Your name, date of birth, NHI number, address, contact details, and other identifying information
Referral information
Medical and ocular history
Medications and allergies
Clinical notes, examination findings, photographs, scans, imaging, and test results
Health insurance and billing information
ACC or other funding-related information
Information is collected directly from you where practicable.
Information Received From Other Providers
We may already hold health information about you received from healthcare providers and organisations involved in your care.
This may include:
Referrals and correspondence from optometrists, GPs, specialists, hospitals, emergency departments, after-hours providers, allied health professionals, and community care providers
Laboratory, pathology, radiology, and imaging results
Access to authorised national or regional shared health records, including relevant medications and clinical history
Information received from health insurers, ACC, Pharmac, or other agencies involved in funding or supporting your care
In some circumstances, we may also receive or disclose information where authorised or required by law, including requests involving Police, legal representatives, Oranga Tamariki, the Ministry of Social Development, or regulatory bodies.
How We Use and Share Information
Your information is used to:
Assess, diagnose, and treat your condition
Coordinate your care with other healthcare providers
Arrange appointments and follow-up care
Communicate clinical information relevant to your treatment
Meet legal, professional, and regulatory obligations
Support quality improvement, clinical audit, and practice administration
We may share relevant information with:
Your referrer
Other healthcare providers involved in your care
Health insurers or ACC where applicable
Laboratories, imaging providers, or pharmacies
Regulatory, indemnity, or legal advisers where required
Clinical correspondence is generally sent electronically via secure systems, including secure EDI messaging. You may request that certain information only be sent directly to you where clinically appropriate and legally permitted.
Storage and Security of Information
Eyes and Eyelids takes reasonable steps to protect your information from loss, unauthorised access, misuse, disclosure, or alteration. We use secure electronic systems and cloud-based information technology providers to support the storage and management of records. Access to information is restricted to authorised staff and clinicians involved in your care or the operation of the practice.
Retention of Information
Health information is retained in accordance with legal and professional requirements, generally for a minimum of 10 years from the date of last contact or longer where required. Information that is no longer required is securely destroyed or deleted.
Virtual Consultations and Electronic Communication
Where appropriate, consultations may occur by telephone or secure virtual platform. Reasonable steps are taken to ensure privacy during virtual consultations and electronic communications. However, electronic communication carries some inherent privacy and security risks.
Your Rights
Under the Health Information Privacy Code 2020, you have the right to:
Request access to the health information we hold about you
Request correction of information you believe is inaccurate
Requests for access or correction should be made in writing where possible. We will respond within the timeframes required by law.
Complaints and Privacy Concerns
If you have any questions, concerns, or complaints regarding privacy or the handling of your information, please contact us:
Phone: +64 9 222 1828
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner.
Updates to This Statement
This Privacy Statement may be updated from time to time to reflect changes in legislation, technology, or practice operations.
